About Us
Who Is True Flow Services?
A+ Services is your trusted local expert for plumbing solutions across Northern Kentucky and Greater Cincinnati. Headquartered in Florence, we’re proud to serve communities like, Independence, Burlington, Newport, Fort Thomas, Mason, West Chester, and beyond.
When something goes wrong at home—a burst pipe, roof leak, broken AC, or unexpected flood—you need more than just a contractor. You need a partner who picks up the phone 24/7, arrives fast, speaks plainly, and treats your home like their own. That’s where True Flow Services stands apart. Whether you’re recovering from a disaster or planning a preventative upgrade, True Flow Services is here to guide you—every step of the way.
True Flow Services. One call. One team. One less thing to worry about.
Straightforward Pricing
24/7 Live Answer
100% Satisfaction Guaranteed
True Flow Services Core Values
Compassion
We approach every customer with understanding, recognizing that each person has unique needs and circumstances. We actively give back to our community whenever possible..
Integrity
We do what is right, even when no one is watching. We are committed to never taking advantage of anyone, never using dishonest sales tactics, and always providing service you can trust.
Honesty
We are upfront and truthful with every customer, even when it’s difficult. If we make a mistake, we take full responsibility, communicate clearly, and work to make it right.
Quality
We never cut corners. We install only high-quality products in every home, and we back all of our work with an industry-leading warranty to ensure long-lasting performance.
Our Team
Kelley Shouse
Founder – CEO
I’m the founder and CEO of True Flow Services.
Kadin Sarieh
Dispatch Manager
Jeremiah Miles
Fleet Manager
Brennan Durbin
Plumbing Technician
Ron Casebolt
Plumbing Technician
Alexander Fletcher
Plumbing Apprentice
Mark Baynum
Plumbing Apprentice
Jennifer H.
The basement of my house backed up and was filled with water. The amount of water that filled the basement shorted the furnace out. A+ Services responded quickly and was able to pump the water out so I could get the furnace back up and running before the snow storm. They provided excellent service and I am thankful for the quick response and service provided.
Tori H.
The team was so kind and responsive. They helped dry out the basement and rebuild it back in a weeks time and explained everything they were doing in detail throughout the process. They made this whole nightmare of a project so seamless and easy. They worked directly with our insurance and deliver everything needed to process the claim quickly and without issue.
Alisa K.
A+ Services was professional, efficient, and skillful. The owner was so kind, knowledgeable and reliable. I can tell he cares a lot about his customers. I really appreciated the follow up calls and texts, before even starting the job. I am truly pleased and satisfied with the work they completed in my extremely vintage basement. I will recommend to family, friends and colleagues.
Regan C.
Quality workmanship and backed by the strongest of integrity from the owner!
They were extremely prompt with the mitigation from my flooded basement as well as the restoration. They were very responsive and fair. The restoration team did a beautiful job of putting everything back together. I am super impressed with the expertise and professionalism we will recommend!